Enphase Energy is a leading global provider of home and commercial energy management technology. The Enphase Home Energy Solution includes a microinverter system for the solar photovoltaic (PV) industry and an energy storage system. Field service technicians performing microinverter installations had no automated means of collecting and transferring information from the job site. This required them to transfer installation data manually. Several problems resulted. For example, technicians were unable to confirm...

Smart glasses may not have been popular amongst consumers, but they’re doing big things for some of today’s largest enterprises. From manufacturing facilities to distribution centers, smart glasses are aiding workers on a daily basis — improving workflows and increasing efficiency in the process. A recent report from Forrester provides a forecast of enterprise adoption and usage, and some of the findings are exciting. Here’s a look at several key takeaways...

A recent Gartner report predicts that smartglass products like Google Glass will revolutionize the field service industry over the next few years. By 2017 Gartner predicts that the use of smartglasses will save the field service industry up to 1 billion USD annually. Gartner also suggests that enterprise-use of smartglasses will improve worker efficiency for verticals such as manufacturing, retail and healthcare. The report indicates that smartglasses will help technicians diagnose...

Today we’re going to explore another usage scenario which captures how smartphone-based barcode scanning is transforming the enterprise.  To continue the discussion, we’ll look at how smartphones can be utilized by technicians in the field to improve customer service. Peas in a Pod: Traditional Field Service and Barcode Scanning Since the beginnings of industry, retailers and manufacturers have had to provide service and maintenance to products and equipment in the field. In...

Ever since GPS-enabled smartphones hit the scene, developers have created a variety of location-based service apps that interact with the things around them. Despite similar intentions and technology, location-based service apps have taken many different routes, ironically leaving them in all different positions across the app landscape. Given the recent success of Instagram and some other developments in the market, we’d like to share the tales of some of these...