Field service technicians are often the only physical point of contact people have after buying a product warranty or service. Unsurprisingly, the speed and accuracy of the service they provide has a profound impact on the reputation of any field service business.
With field service operations set to rebound as the world begins to emerge from the pandemic, businesses are turning to technology to help them exceed service levels by making the field technician journey more efficient.
According to McKinsey & Co, field organizations that transform themselves to capitalize on new technologies can generate significant gains in labor costs, productivity, and other performance metrics:
Computer vision technology offers a flexible route to field technician efficiency
Scandit’s mobile computer vision on smart devices offers a world of efficiency-busting opportunities in field service. Our high-performance barcode scanning and data capture solutions enhance an existing asset tracking or scheduling tool, at the point of being picked, managed, and installed by technicians from a distribution center, satellite operation or in the field.
For businesses which have legacy apps, existing workflows, or whose IT resources are maxed out, high-performance barcode scanning can be added easily with no need for configuration using Scandit’s Keyboard Wedge. Technicians no longer run the risk of errors by having to type in long and complex codes to track assets or select a part.
And, for businesses which already have a modern platform or are building something new, then they would benefit from Scandit’s native Barcode Scanner SDK. It enables more advanced functionality like MatrixScan to help with super-fast picking and loading of parts, or augmented reality to deliver visual installation instructions to a technician’s smart device.
Our infographic shows how mobile computer vision can support a technician’s daily journey: