An Insight Into the People Who Make Our Deliveries Happen
We asked delivery drivers worldwide – including France, Germany, Italy, Spain and the UK – to tell us about their jobs. What they like, delivery numbers, pain points, and technology usage.
About this Report
Delivery drivers are an essential delivery company asset as e-commerce puts more pressure on capacity.
So, Scandit asked over 1,200 drivers around the world about their motivations, pain points, and the technology they use.
The results revealed some important differences between markets. As well as some surprising commonalities.
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“We all benefit from the service delivery drivers offer, but may not have considered the challenges they face on a daily basis. This report shines a light on what is perhaps an undervalued workforce, and guides business leaders towards what they could do to ease drivers’ pain points and equip them to deliver the best customer experience possible.”Christian Floerkemeier, CTO, Scandit
“We all benefit from the service delivery drivers offer, but may not have considered the challenges they face on a daily basis. This report shines a light on what is perhaps an undervalued workforce, and guides business leaders towards what they could do to ease drivers’ pain points and equip them to deliver the best customer experience possible.”Christian Floerkemeier, CTO, Scandit