VDC Research’s in-depth investigation uncovers challenges and opportunities facing brick-and-mortar retailers and offers insights into how to maintain and improve customer satisfaction and serviceability levels.
- The latest mobile data capture strategies retailers are using to align in-store and online shopping experiences.
- New approaches to empower sales associates to contribute more directly to customer satisfaction and sales.
- Ways in which retailers are leveraging mobile devices to enable cross-channel fulfillment.
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