Exploring Last Mile Technology in 2021
The last mile is always evolving. In the new, digital post pandemic reality, delivery businesses face many challenges to protect customer satisfaction and profitability. And the technology in your driver’s hands can make or break last mile outcomes.
About this Report
In spring 2021, we surveyed executives at leading logistics and postal carriers across North America and Europe to learn more about their biggest challenges, technology choices and how it’s performing. Is it fit for purpose to support today’s last mile operations?
This report series is published in two parts. Part one explores key last mile trends, including insights into the choice and use of smartphones.
Who took part in the research?
- 118 key stakeholders from postal, parcel and logistics enterprises.
- 23 countries across North America and Europe.
- 7 out of 10 of the largest courier businesses worldwide.
What’s in the Report?
Part one shares key findings, including exclusive insights from VDC Research who conducted part of the research.
Last Mile Industry Challenges
What are the greatest last mile challenges and how do they vary regionally and by business size?
Technology and Device Choice
What devices are delivery businesses equipping their drivers with and why?
How is that technology performing and influencing last mile outcomes?
What is Your Biggest Challenge in Last Mile Delivery?
Our survey respondents from North America and Europe cited the following as their biggest headaches currently.
Keep reading for more insights
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“I see smartphone app development as the way forward to advance competitiveness and provide greater functionality and customer services.”Research Respondent