As we begin to emerge from the pandemic, and field service operations rebound, technicians are set to be busier than ever. MarketsandMarkets estimates the global field service management market size is expected to grow from USD 3.0 billion in 2020…
Unsurprisingly, remote customer assistance in field service is in increasing demand in our socially distanced COVID world. Customers simply want the convenience and safety of solving problems themselves. With the pandemic forcing 88% of field service companies to severely restrict…
With 88% of companies restricting or eliminating onsite deployments (TSIA), the field service industry has to adapt quickly amidst the unfolding COVID-19 crisis. Greater demand is being placed on individual businesses to provide customers with safe and prompt responses to…
By Jeremy Straker, VP Sales EMEA Ask someone to give an example of PPE (personal protective equipment). The chances are their reply will include gloves, masks, gowns, and hand sanitizer. But there is something they will probably miss. It’s an…
70% of field service organizations are worried about the growing scarcity of skills, triggered by the retirement of skilled technicians from the baby boomer generation (The Service Council Survey, 2017). And despite 77% of field services currently managing this shortfall…
COVID-19 is forcing field service companies to rethink and adapt operations – replacing the old way of working with a new, safer digital norm. This initial shift towards digital processes may be in direct response to the crisis, but the…
Vorwort Von Peter Reichmann, Enterprise Account Manager bei Scandit Der Trend zur Verwaltung von Außendienst-arbeitsabläufe durch mobile Anwendungen begann vor Jahren und setzt sich fort. Ziel ist es, die Kosten ständig zu senken und gleichzeitig die Servicequalität und Effizienz der…
by Derek Garber, Account Executive, Field Service, Scandit, Inc The demand for quality on-premises field service is steadily increasing. By 2023, the Global Field Service Management Market is expected to reach $5.08 billion from $2.56 billion in 2018 (according to…
Field service is a major challenge for manufacturers and retailers—especially those relying on expensive, specialized scanning tools to assess and repair equipment in the field. To offset these costs and make maintenance cycles more efficient in general, leading enterprises have…
Enphase Energy is a leading global provider of home and commercial energy management technology. The Enphase Home Energy Solution includes a microinverter system for the solar photovoltaic (PV) industry and an energy storage system. Field service technicians performing microinverter installations…
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