Enterprise-Level Support

Specialist technical, solution and best practice support during design, implementation and live service

Need Support with a Current Issue?

Submit a Support ticket

Our Experts Take You From Design to Live Service - and Future Innovation

We’ve implemented solutions for hundreds of companies on more than 100 million devices doing billions of scans, all with continuous support and maintenance. Scandit solutions are inherently robust and reliable.

Specialist technical engineers and solutions experts with best practice knowledge of mobile computer vision implementations in your industry, will support you from the start. Their focus is to tailor your service to your specific needs. Clients tell us they enjoy this partnership, and feel they’re in good hands. Another comfort factor is our laser focus on technology innovation, which drives product development and offers a solid platform for your own innovation.

Pre-Sales Support

- Design, evaluation and implementation
- Industry expertise, best practice guidance
- Device performance benchmarking
- Customized demo apps
- Developer documentation
- Technical support

Post-Sales Live Operation Support

- Technical support
- Post go-live optimizations
- Customer dashboard
- Agile software updates

support at scandit

Need technical support for one of our products?

Please submit a Support Ticket or read the FAQ.

Submit a Support Ticket Visit our FAQ

Support Plan for a Successful Project

You’ve seen the videos, you’ve imagined how computer vision could support cost reduction and operational efficiency in your business in the short term and perhaps as part of a larger digital transformation strategy. But where do you start? Our local teams of technical engineers and solutions consultants will help you throughout all project phases.

1. Discovery and Planning

Help from experienced solution consultants with requirements definition and advice on the use cases best suited to meet your needs and goals, supported by a business case and KPIs.

2. Solution Design

Guidance on device selection, business process for implementation, and enterprise architecture integration.

Development of customized demo apps that emulate workflows with real data, without the need for back-end integration, and which can act as a blueprint for actual implementation.

3. Development and Testing

Benchmark tests to compare the performance of different devices for specific use cases and how they can be optimized in live service. Our automated test conditions give scientific and reproducible results.

Device configuration support with detailed documentation and extensive code samples for different use cases. Developers tell us they appreciate our well-structured and easy-to-use documentation.

4. Deployment

Support during deployment and proactive guidance for software configuration and implementation optimization before go-live.

5. Live Operations

Support that optimizes your solution once it’s gone live, including performance tuning, and user interface optimizations. User adoption is monitored, and trackable key performance indicators (KPIs) are established.

Regular software updates provide new functionality, performance improvements and bug fixes, plus compatibility updates for operating system and developer frameworks.

Your customer dashboard will give quick access to software updates and data such as usage levels.

support at scandit

Access Technical
Support at any Stage

  • Specialized engineers in computer vision and mobile developers, are available across different time zones during the pre-live phases.
  • During live operations, our clients use email and phone support according to their chosen level of SLA (Service Level Agreement).

Customer Dashboard -
Monitor App Activity and User Behavior

Successful scanning apps typically improve operational efficiency, lower costs and raise customer satisfaction.

All accounts come with a dashboard showing account status, number of active devices and scanning activity by barcode types and devices – plus an easy way to export data. See some examples below.

Account Overview & Barcode by Type

scandit sdk dashboard screenshot
Barcodes by type v

Top Devices and Device Details

scandit sdk devices screenshot

Let’s talk. We’re here to help.