Enterprise support you can count on
From evaluation to operation, we partner with you to ensure enterprise-level success.
Trusted by over 2,100 customers worldwide
Our trusted data capture expertise guides you through evaluation, integration and rollout to everyday operations - customized to your individual needs.
98% +
Our NPS score demonstrates our industry leading support, validated by our customers
50bn
Annual scans. Relied upon for mission-critical workflows.
15+
Years of data capture expertise and best practice to share
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Evaluation
We listen to your specific goals, map out your workflows and establish KPIs to measure success. With this understanding, we will devise the right solution and move to hands-on testing and optimization tailored to your environment. Prove the value firsthand before a full-scale rollout.
Explore the Scandit offering - Resources such as demo apps and free trials are at your fingertips. Meet ups are available for on-site demos or deployment scoping workshops.
Extended testing and evaluation - The chance to test Scandit technology in your own environment and simulate real-life scenarios based on proprietary workflows and data.
Hardware selection guidance - We’ll advise on the right devices to optimize your performance, with testing and benchmarking.
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Integration & rollout
Partnership approach includes thorough UX consulting, guidance on app configuration and architecture to utilizing our best practice resources from pre-built UI libraries to code samples.
Implement best practice UX - Benefit from UX documentation to recommended wireframes and more.
End-to-end integration support - Get access to our experienced technology support, including code samples, documentation and tutorials.
UX and performance review - We remove risk from your project, ensuring better adoption and performance in the field.
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Day-to-day operations
Responsive expert technical support, quarterly software updates and the latest features, plus dedicated customer success resource for eligible customers to drive collaborative Innovation Workshops.
SLA-driven support plans - Aligned to your needs, ranging from 24/7 emergency phone support to email support.
Regular software updates - Performance enhancing upgrades released every three months.
Customer success - Leverage our industry expertise to deliver value, from onboarding to adoption.
Our Enterprise-level Success has you covered all the way
Accelerate your time to value with a proven, collaborative approach, backed by responsive support.
Get technical support
If you are an existing Scandit customer and need help, submit a ticket and our team will be happy to help you to resolve it in no time.
Try for Free
Explore Scandit Smart Data Capture by testing a demo app or signing up for a free trial.
Access developer documentation
Our developer documentation has a wealth of information on getting started. Whether you are trying out our SDK or integrating it, go here.
The ROI has been outstanding. But what truly sets Scandit apart is their exceptional team - they've been incredibly supportive partners throughout our journey.
Riccardo Ator, Product Manager | Albertsons
The first meeting I had with the commercial and technical team was impressive. I knew at that point that Scandit wasn’t a typical vendor, but offered much more of a partnership.
Andrea Comi, Global Director, Digital and Technology DTC | VF Corporation
Thanks to Scandit's enterprise support, we could develop our mobile app on schedule to bring forward our smart data capture experience to realize our last mile improvement plan.
Mr. Yoshihiro Hatano, General Manager, Operation System Planning Group | Yamato
Scandit's enterprise support helped us end-to-end in the development process. In the concept phase, Scandit's Solution Consultant shared know-how for us to integrate Scandit effectively in our mobile app.
Mr. Taiji Sumino, Director of Digital | U.S.M. Holdings
One of the things I love about Scandit is that they are partners and not just vendors. They took the time to visit our stores and understand the workflows fully. It meant they could propose new, innovative, yet realistic ways for us to be more efficient across our business.
Juan Vega, Head of Product | Landmark Group