Is Your Last Mile Technology Fit for Purpose?

Global research report by Scandit, featuring insight from VDC Research.

Exploring Last Mile Technology in 2021

The last mile is always evolving. In the new, digital post pandemic reality, delivery businesses face many challenges to protect customer satisfaction and profitability. And the technology in your driver’s hands can make or break last mile outcomes.

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last mile technology report

About this Report

In spring 2021, post-peak season and as the pandemic shifted into a new phase, we surveyed executives at leading logistics and postal carriers across North America and Europe to learn more about their biggest challenges, technology choices and how it’s performing. Is it fit for purpose to support today’s last mile operations?

The report is broken down into three key themes, including insights into the choice of smartphones in the last mile.

Who took part in the research?
  • 118 key stakeholders from postal, parcel and logistics enterprises.
  • 23 countries across North America and Europe.
  • 7 out of 10 of the largest courier businesses worldwide.

What’s in the Report?

The report shares the key findings, including exclusive insights from VDC Research who conducted part of the research.


Last Mile Industry Challenges

What are the greatest last mile challenges and how do they vary regionally and by business size?

native app

Technology and Device Choice

What devices are delivery businesses equipping their drivers with and why?

fast to market

Technology Performance

How is that technology performing and influencing last mile outcomes?

What is Your Biggest Challenge in Last Mile Delivery?

Our survey respondents from North America and Europe cited the following as their biggest headaches currently.


Keep reading for more insights

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“I see smartphone app development as the way forward to advance competitiveness and provide greater functionality and customer services.”Research Respondent