Fast, accurate smartphone scanning reduced TCO, increases installation app adoption

Enphase Energy delivered enterprise-grade mobile data capture with Scandit’s smartphone scanning solution – lowering total cost of ownership (TCO) by eliminating dedicated scanning hardware. High-performance, accurate scanning reduced the number of install visits whilst increasing adoption of the app.

The Scandit integration was smooth and simple. Existing documentation was thorough and when further assistance was needed, Scandit’s response was very timely and helpful. We would definitely work with Scandit again if the opportunity presents itself.
Ilén Zazueta-Hall, Director of Software, Enphase Energy

Challenge

Improve information access and communications for field service technicians

Enphase Energy is a leading provider of home and commercial energy management technology. Headquartered in the US, the company operates in 21 countries. Their home energy solution includes a microinverter system for the solar photovoltaic (PV) industry and an energy storage system.

Manual information transfer was causing problems with microinverter installations. Field service technicians were unable to quickly inventory equipment, leading to customer support challenges. They needed to scan microinverter serial numbers to sync information with Enphase Enlighten, a back-end monitoring software. As a result, installations were often slow or prone to difficulties when remote troubleshooting was necessary.

Replace dedicated devices with BYOD smartphone scanning during installations 

Enphase decided to enable field service technicians to accurately and efficiently track and install microinverters using mobile data capture. Real-time access to back-end information would allow verification of installations on the Enphase system. Furthermore, technicians would be able to build layouts and sync info with Enphase Enlighten during the installation process. Field service technicians/contractors would be able to use their own bring your own device (BYOD) smartphones, helping cut costs of deploying dedicated devices and maintaining hardware.

Solution

Integrate Scandit’s barcode scanner SDK with the Installer Toolkit mobile app

Enphase created the Installer Toolkit mobile app, which allows syncing of installation data and provides inventory logistics and commissioning capabilities for local utilities. It also enables wireless communication with Enphase’s head office for faster system setup and verification. Slow initial adoption made Enphase realize built-in functionality for scanning microinverter serial numbers would improve ease of use. Enphase integrated the Scandit barcode scanner SDK, as Scandit’s high degree of reliability and accuracy ensured correct scans, reducing installation time — even in challenging scenarios such as glare from bright roof lighting.

Results

Smartphone scanning increased adoption of the Installer Toolkit app to 62 percent
>62%
Accurate smartphone scanning significantly reduced the number of install visits
100%
Service installations with mobile scanning app are seamless in over 21 countries
21+

BYOD smartphone scanning accuracy reduced the number of install visits

Scandit’s barcode scanner SDK allows Enphase to deliver enterprise-grade mobile scanning with a lower TCO by eliminating dedicated scanning hardware. Mobile analytics enable deeper understanding of installation workflows, as well as employee performance and productivity. Thanks to increased ease of use, barcode scanning during installs has risen 62%. Improved scanning accuracy has reduced the number of install visits. Enphase looks forward to continued scanning improvements, with regular Scandit upgrades distributed via the cloud.

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