Scandit Enterprise-Level Success: Everything You Need to Know

When businesses invest in new technologies, one of two things typically happen — implementation support is either virtually non-existent or it is extremely expensive. Depending on the skills in-house, the learning curve can be steep and bothersome, which often delays project timelines, overloads teams and generates financial losses.

At Scandit, we are your dedicated strategic partner providing peace of mind from initial concept to long-term operational success to accelerate your time to value and ensure a successful deployment. With over 15 years of data capture experience across over 2,100 global customers ranging from small businesses to the world’s largest enterprises, we have developed a three stage approach to ensure all our customers benefit from our knowledge in their own operations.

Our Enterprise Support Team will work with you throughout the entirety of your smart data capture journey understanding your key KPIs and goals to advise on the right technology choices and optimize workflows. We work across your teams to ensure a coherent process from senior decision makers, through to product teams and the developers implementing Scandit. With us, enterprise-level success is guaranteed.

Our end-to-end enterprise support can be divided into three phases: Evaluation, Integration and Rollout, and Day-to-Day Operations. Below, we’ll take them one by one and highlight the value delivered at every stage.

What happens in the Evaluation phase?

The Evaluation phase aligns success metrics and proves fit via targeted trials, on‑site testing, and device guidance before committing to rollout. This stage of our enterprise support process aims for customers to get to know Scandit inside-out and vice versa.

First of all, we will take the time to understand the company’s business goals, the challenges they are looking to solve, what will drive value and the right KPIs to measure that. For some companies it could be reducing operational inefficiencies by eliminating manual or legacy processes, whereas for others it may be increasing revenue or meeting compliance requirements - this will be tailored to the individual customer based on their specific needs. We will devise the right solution tailored to the customer’s needs and environment.

Depending on the complexity and scale of the job to be done, the Evaluation phase of the cycle can range from a couple of days to entire months if necessary. It goes without saying that the more in-depth it is, the easier deployment is down the road. During this phase, the objective is to prove Scandit’s value firsthand and the benefits to come before a full scale rollout.

Let’s dissect its three main elements.

Explore Scandit Offering

After understanding the customers’ problems by defining specific challenges and goals, mapping out workflows and establishing KPIs, they will receive a customized overview of Scandit’s capabilities. This will bridge any knowledge gaps the customer may have and show the range of possibilities with Scandit Smart Data Capture based on their needs.

For this stage, resources such as videos, demo apps, free trials are at your fingertips. Meet ups with our Account Executives and Solutions Consultants are available for on-site demonstrations or deployment scoping workshops as required.

Extended Testing & Evaluation Support

Secondly, customers will have the chance to test Scandit technology in their own environments and simulate real-life scenarios based on proprietary workflows and data.

Throughout joint on-site testing with the customer, our team can help develop an appropriate test vehicle (e.g. customized demo app), as well as define the testing environment and provide quality assurance (QA). Depending on which testing route is preferred by the customer, this can range from an off-the-shelf, no-code Scandit demo app all the way to a fully integrated SDK in the customer’s own app. Where needed, user feedback cycles can be implemented to extend field testing and iterate to gain valuable feedback during this stage.

While this step may seem daunting at first, worry not, as our Solution Consultants will be with you every step of the way with best practice examples learnt from similar deployments.

Hardware Selection Guidance

Thirdly, in order to reach the specific performance and total cost of ownership (TCO) requirements of each and every customer, our experts can offer guidance on hardware selection. Why? Because smart data capture goes hand in hand with smart devices: In order to gain the greatest results, both sides of the equation need to be optimized.

Thankfully, our team knows what’s up. With great expertise in the field and also an extensive ecosystem of partners, they can advise on which devices and accessories work best for specific use cases. Device-specific tests and benchmarks are vital here. To speed up the process, 200 of the most common devices from smartphones to handheld computers, have already been benchmarked, ready for a quick and effortless comparison. If a customer has existing hardware, our Solution Consulting team can work to optimize Scandit software to maximize the investments already made.

What does Integration and Rollout involve?

The Integration and Rollout phase happens once all the exploring, planning and mapping is done and it’s time to get down to business. It focuses on integrating the customer’s chosen smart data capture solution into pre-existing environments, tools and workflows with the aim to accelerate development processes.

Such integrations can always throw up challenges, which is why the Scandit Enterprise Support Team partners with the client to find the best implementation route and configure it according to specific needs down to the tiniest details.

Implement Best Practice UX

Scandit has played a role in thousands of deployments, which is why we have extensive knowledge of good user experience (UX) practices for different types of data capture scenarios.

The Scandit Smart Data Capture platform is very flexible, and for optimal results we will help to attune it to specific industry workflows based on the requirements and capabilities needed — delivery drivers will be using the solution differently than retail store associates, for instance.

With a dedicated UX team, Scandit ensures customized UX and performance, working out any kinks of the configuration alongside the customer. What’s more, customers can use our code in their apps to get up and running fast and also handpick suitable user interface (UI) elements from a pre-built library. We can also offer custom code samples, UX best practice documentation and recommended wireframes so customers are just as able to self-serve in their own time. Smooth and convenient.

End-to-End Integration Support

Customers can also access our experienced technology and developer support team for any configuration or blockers that they may run into. Additionally, they have the option to make use of easy-to-use code samples, deep dive into detailed documentation and hands-on integration tutorials - all ensuring their developers can be up and running fast.

Moreover, simple, step-by-step instructions on how to integrate Scandit Smart Data Capture into a number of different ISV and enterprise software solutions such as the likes of SAP, Oracle and Blue Yonder are also available.

UX & Performance Review

When in doubt, call a friend — Scandit. To make sure everything runs perfectly before a go-live or big rollout, Scandit’s Solution Consultants will pair up with the customer and our UX teams to review and fine-tune the user experience and performance sides of the implementation.

This will take place in a workshop format and review checklists will also be made available, removing risk from the project and ensuring better adoption and performance in the field from day one.

How do we support your Day-to-Day Operations?

Operations support combines SLA‑backed assistance, scheduled product releases, and ongoing value realization via Customer Success. We are there to address any issues or complications that might occur especially when deploying at scale. We ensure customers are continuously getting the most value out of Scandit in a future-proof manner: today and tomorrow.

SLA-Driven Support Plans

To accommodate a range of customer needs, we have set up different levels of SLA-driven support plans, ranging from 24/7 emergency phone support to email support, all with guaranteed response times.

Regular Software Updates

Next up, to maintain smart data capture technology to state-of-the-art standards, Scandit releases performance improvements, device optimizations and innovative feature upgrades about every three months for all platforms and development frameworks. With an annual SDK release, customers will also benefit from the latest and greatest advancements in our smart data capture portfolio.

The latest releases are easily accessible to download via the customer’s dashboard.

Customer Success

In addition to support, we have a Customer Success Team that looks after eligible customers. The team collaborates closely with customers to ensure that their original goals, investment and value with Scandit Smart Data Capture is achieved. Customers can benefit from Innovation Workshops where we ideate together to analyze current workflows, discover new use cases and target improvements from process simplification to UI/UX optimization. We will bring our data capture knowledge and expertise and the customer walks away with an actionable plan and new ways to deliver measurable value.

The support you deserve

So there you have it — our enterprise support from start to finish. Developing, implementing and maintaining the right smart data capture technology for your needs can be challenging, but working with an experienced data capture vendor who can advise and guide throughout ensures success and simplifies the journey. It’s no wonder then that we are at the source of over 50 billion scans per year, supporting more than 150 million active mobile devices. We’re the experts you need, but don’t just take our word for it.

The ROI has been outstanding. But what truly sets Scandit apart is their exceptional team - they've been incredibly supportive partners throughout our journey. We've achieved remarkable improvements in efficiency, while the seamless integration with our products made adoption a breeze. Smart data capture is such a game-changer for retail operations.

Riccardo Ator, Product Manager at Albertsons