Cardinal Health is a leading health care services company headquartered in Dublin, Ohio. The company employs 36,000 people worldwide and generated $102.5B in revenues in FY2015. It specializes in wholesale distribution of pharmaceuticals and medical products, serving more than 100,000 locations including pharmacies, hospitals,ambulatory surgery centers, clinical laboratories, and physician offices. Cardinal Health provides medical products to more than 75% of hospitals in the US.
Data Capture Solution Use
Cardinal Health’s pharmacy distribution division caters to the needs of hospitals and pharmacies, enabling online ordering via its Order Express portal for various types of pharmacy products (including prescription and over-the-counter medications). Cardinal used to provide its pharmacy customers with a device with an embedded laser or LED scan engine to help facilitate and ease the pharmacy product ordering process by decoding a wide range of barcodes. These devices had scan accuracy rates of around 70%, which prompted the company to look at alternatives that would, in turn, help lower costs and minimize errors for customers. Cardinal tried leasing purpose-built scanner hardware to its customers, but then decided to test a more cost-efficient option with consumer device apps. It tested native scanning functionality on consumer devices and found those to be severely lacking in speed and overall scan performance. It then tested Scandit’s Barcode Scanner SDK along with some others, and found Scandit’s solution best-suited for its requirements in terms of accuracy, speed, and ease of use.
The company launched its Order Express app (on iOS and Android devices), built by a third-party vendor but now managed by Cardinal’s internal IT team, in summer 2015 and now has 2,300 downloads with about 1,500 active users. The company encourages its customers to use their own smart devices to download this free app and ease the overall order entry process, with scan accuracy now standing at more than 95%. This app works offline and has the ability to be completely disconnected. Cardinal’s intention is to have its customers use it as a building tool (adding products to shopping cart) and then using the desktop website to place the final order. While the company is experiencing challenges in getting its large customer base to consider using their own devices for the order entry process, it has received extremely positive feedback and glowing testimonials from those who have.
Relationship with Scandit
Cardinal Health has seen cost savings from its move to a Scandit-powered app when compared to its investments in purpose-built barcode scanners. The company is pleased with the app’s scan performance and its ability to decode a wide range of barcode symbologies—everything from linear to 2D. Cardinal is especially happy with Scandit’s responsiveness to feedback and new feature requirements and updates to continually improve overall performance.
What Lies Ahead for Cardinal Health?
Cardinal Health will continue to recommend its customers to switch to the mobile Order Express app. The company sees its relationship with Scandit expanding with new software versions, features, and updates coming up.
Cardinal Health is pleased with how much better, faster, and easier order entry has become for its customers since the launch of the Scandit-powered Order Express app. Glowing customer testimonials are a testament to overall process improvement.
Product/Market Manager Mobile, Cardinal Health