Mobile computer vision drives efficiency and increases customer satisfaction for wholesale distributor.

Interline Brands integrates barcode scanning into mobile order entry app to streamline process for 175,000 business customers.

Industry: Online Retail / Use case: Order Entry / www.interlinebrands.com

Industry: Online Retail
Use case: Proof of Delivery
www.interlinebrands.com

Enterprise-Grade Performance

Solution scans major barcode symbologies in challenging conditions, including low light and damaged or blurry barcodes.

Ease-of-Use and Speed Drive Adoption

The app made it possible for customers to order more quickly using virtually any smart device.

Increase Customer Satisfaction

The app helped close the gap between the time an item is needed and the time it is actually procured.

Interline Brand’s Customers

The Florida-based distributor and marketer of direct maintenance, repair and operations (MRO) products for non-industrial businesses in the U.S. employs more than 4,300 workers with annual revenues of $1.4 billion. Primary Interline customers include processional contractors, hardware retailers, facilities maintenance operators, and independent contractors such as locksmiths, plumbers and electricians.

Improving the Customer Experience

Interline recently partnered with a third-party developer to launch proprietary, line of business (LOB)-specific mobile apps. The apps let customers more efficiently place next-day orders for equipment and tools during the workday. Previously, customers had to place orders via PC at night or place phone orders for two-day delivery. With the new mobile apps, Interline customers can now instantly place an order for an item like a circuit box by simply scanning it. Interline relied on the Scandit Barcode Scanner SDK to deliver barcode scanning functionality to its mobile LOB solutions.

Scandit Barcode Scanner SDK enables enterprise-grade scanning performance for all major barcode symbologies in challenging conditions, including low light and damaged or blurry barcodes. It also provides an analytical dashboard with a variety of metrics for benchmarking scan performance, such as location and time of scan.

Streamlining Processes and Saving Time

As a result, Interline’s customers can streamline overall processes and generate operational efficiencies. The company especially appreciates the ease with which even its smallest customers can now place orders. This produces significant time savings and helps close the gap between the time an item is needed and the time it is actually procured. Interline is currently building awareness of its barcode scanning-enabled apps among its 175,000 customers.

As adoption rates rise, the company will evaluate Scandit on criteria such as ease of use, uptime and speed. Interline will then determine if it wants to utilize more back-end Scandit functionality, such as cloud services and analytics. The company is also considering expanding its use cases for Scandit beyond barcode scanning to more sophisticated activities, such as image recognition.

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