PUDO Made Easy In 5 Typical Scenes

Want to learn how to give PUDO point employees ‘superhero-like’ abilities – making their jobs easier and keeping customers happy?

Here we show you how.

PUDO points can be set up in any high street stores, convenience stores, gas stations and post offices.

But retailers, gas station or pharmacy operators do not design stores for parcel collection. Points need to be optimized with the right technology to take advantage of PUDO’s potential productivity gains.

This guide will go through two ways of handling five different scenarios. One is the hard way. The other is with Scandit Smart Data Capture.

• An employee who can’t scan the parcel.
• So many parcels, so little no time.
• Sorry, we need to check your ID.
• Parcel inventory in a room with no light.
• Receiving a package mountain in the morning.

Discover how to do PUDO the easy way. And help customers, drivers and employees too.

The e-commerce boom has put pressure on delivery companies. Increasing delivery volumes and cost pressures are coinciding with a rise in customer expectations.

Delivery companies have been looking at PUDO to reduce delivery costs and improve efficiency, and counter driver shortages.

Good PUDO point customer experience is key if delivery companies want to realize these benefits. Get it wrong and that customer may never use PUDO again.

One way to live up to customer expectations is to put the right technology in the hands of PUDO employees.

Smart data capture deployed on any device optimally supports and speeds up PUDO processes in situations like those below.

Here, the customer rushes into their local convenience store drop off the parcel before catching the train for work. But the PUDO point is busy and the store staff are overstretched. The customer places the package on the counter and waits in line.

The PUDO associate quickly scans the package. Then scans it again. And again. She then looks up at the customer. A crease in the barcode sticker meant it could not scan. She needs to enter the code manually, taking more time.

The customer misses the train and arrives late for work.

Customer drop off the easy way

The customer walks into the PUDO point using smart devices powered by Scandit Smart Data Capture. Other people are dropping off packages or making purchases, which the staff are dealing with quickly.

The parcel’s barcode is creased but the employee, using smart devices powered by Scandit Smart Data Capture, captures it first time.

So the parcel was dropped off and the customer got to work in time for their 9am meeting.

How this works

Here, the smart device uses Scandit’s Barcode Scanner SDK. It can easily handle a creased or damaged parcel label. It’s important for PUDO employees to scan barcodes quickly and accurately regardless of the barcode condition.

Scandit’s Barcode Scanner SDK also gives users the ability to scan barcodes at any angle, with high amounts of glare across any surface and despite the poor lighting in PUDO points. Our SDK can even scan poorly printed or damaged barcodes with ease.

All of this translates into fast and accurate barcode scanning for any user in any environment.

Benefits include the ability to:

• Reliably scan torn or badly printed barcodes.
• Use Optical Character Recognition (OCR) as a backup for reading damaged labels.
• Get an assured performance even in low light.

In a supermarket, our store associate is getting worried about their PUDO point duties. It’s near the end of the day and there are more non-customer tasks to be done.

More customers are coming in to pick up packages on the way home from work. The problem? It takes too long to find the right package as each package needs to be scanned individually.

Search & Find the easy way

A customer comes in for a pickup. The employee scans their slip with a smart device and goes to the parcel shelves. He points his smart device all over the parcels on the shelves. It immediately highlights the right one on the screen using augmented reality (AR).

How this works

The smart device has Scandit’s augmented reality and MatrixScan functionality.

MatrixScan allows the device to decode multiple barcodes at the same time. While AR allows the device to overlay information on the device screen.

And the data source can be anything from product or delivery details, handling delivery instructions, recipient information or return exceptions.

Benefits include the ability to:

• AR speeds up locating parcels and reduces wait times.
• Capture multiple barcodes in a single scan.
• Zoom in for detailed, real-time parcel information.

The customer is in a gas station PUDO point to pick up a delivery of high value. However, valuable goods are often delivered with a “proof of ID” condition, to avoid parcel theft.

It’s down to the PUDO associate to verify the recipient’s identity.

In this case, the customer needs to remove their identity card or drivers license from their wallet. The PUDO associate then needs to spend the customer’s time decoding the information on the front before finally deciding they are the right recipient.

ID-verified PUDO made easy

The customer shows the employee their identity card or drivers license within the see-through section of their wallet. The associate doesn’t need to touch it, she can scan it through the window with her smart device powered by Scandit Smart Data Capture.

The device captures and decodes the document before notifying her the ID matches the recipient. She hands over the delivery without the employee needing to touch the license or make a judgment.

How this works

Scandit Smart Data Capture brings high-performance ID scanning into any mobile delivery app to verify recipient IDs or for age-verification.

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