Operational Excellence in the Last Mile

Joint report by Reuters Events Supply Chain & Scandit

The last mile has been seriously stretched by the events of the past 12 months, forcing professionals to take a new look at cost, service levels and customer experience.

Reuters Events and Scandit gathered last mile delivery experts in an online workshop to explore real-world opinions, while keeping participants’ anonymous to ensure full and frank conversations. The findings are shared in this report.

Read the report to learn:
  • Real stakeholder’s concerns and final mile pain points from an in-depth workshop.
  • A summary of the key thoughts, plans and insights from that discussion, including on demand fluctuations, driver centricity and change management.

Reuters Events: Supply Chain and Scandit report