Fix It, First Time, One Mobile Scan at a Time

How to innovate field service with computer vision and augmented reality (AR)

Cost-effective digital transformation for end-to-end field service operations

Mobile computer vision-enabled smart devices featuring augmented reality (AR) cut costs, fast track field service operations and make life better for technicians in the field and their customers. This is good news for organisations under sustained pressure to improve customer experience and first-time fix rates in increasingly complex operations. Advanced mobile data capture technology adds value from distribution centres to satellite centres to customers’ sites. Barcode and text recognition scanning solutions based on mobile computer vision turn low-cost smart devices into powerful machines that drive efficiency and create the flexible, dynamic workforce required by organisations in the field service industry.

Download “Fix It, First Time, One Mobile Scan at a Time” and find out:

  • How inexpensive smart devices equipped with visual, intuitive solutions reduce operations costs with little user training.
  • Why the ability to capture multiple barcodes in a single scan and use AR overlays to access real-time inventory and operations data is critical for process improvement.
  • How to improve first-time fix rates by providing consistent real-time operations information from distribution centre to technicians’ hands.