Yodel

Yodel digital transformation introduces super-fast smartphone scanning app powered by Scandit

Delivery company Yodel, is phasing out existing parcel delivery scanners, replacing them with a mobile app for delivery drivers to use their own smartphones or company-provided devices and confirm proof of delivery in real-time with a quick barcode scan. The couriers love it and productivity is up.

“The app has been deployed rapidly to more than 600 users, on time, with no issues, and has transformed our on-the-road courier experience. We’ve been delighted with our partnership with Scandit in terms of product quality, technical support and their roadmap for future innovation. This support has been critical to the success of the programme, which will continue in 2020.”
Adam Gerrard, Chief Digital Officer

Goal:

Replace hand-held terminals (HHTs) with a mobile app on smart devices

CEO Mike Hancox says that strong but targeted investment in technology is key to ensure the network is prepared – throughout the year – for spikes in demand. As part of a digital strategy, Yodel has a transformation programme to change the hand-held terminals (HHTs) used by delivery couriers, and replace them with smart devices using a mobile app integrated with powerful barcode scanning software.

The digital transformation goals are about productivity and business efficiency. The HHTs were becoming outdated, and software-based scanning offered a highly cost-effective and flexible solution to bring crucial transparency and visibility over the delivery process. Yodel opted for a BYOD (bring your own device) strategy to give more flexibility to their growing number of self-employed couriers out on the road.

Solution:

Delivery app with high-performance scanning for iOS and Android devices

Yodel selected Scandit to provide the barcode scanning software for their delivery app after it out-performed all other software options in testing.

The delivery app was developed for Android and iOS devices so that drivers can use their own smartphones or any future company-provided devices. Colleagues can process deliveries while out on the road and confirm proof of delivery in real-time with a quick barcode scan.

With so many self-employed couriers out on the road, Yodel needed the scanning app to work on all models of smartphone to support their BYOD policy, and Scandit software supports over 20,000 smart device models. BYOD allows Yodel to rapidly bring on new drivers without investing in additional delivery devices and with minimal training.

Results:

Rapid deployment and a transformed courier experience

“It’s great being able to scan and walk, instead of having to scan at the door. The app allows us to scan as soon as you get near the barcode – no more having to zoom in and out or making sure the parcel is out of any light – it’s even scanning broken barcodes. I seem to be faster delivering, as this technology is speeding me up.”
Tania Pinkerton, Yodel Courier

Yodel’s Chief Digital Officer, Adam Gerrard, said, “The app has been deployed rapidly to more than 600 users, on time, with no issues, and has transformed our on-the-road courier experience.”

Critical success factors for the Yodel – Scandit partnership

  • Scanning performance was immediately and dramatically different from other solutions tested.
  • Expert technical support was provided throughout design and implementation phases.
  • Scandit’s technology roadmap for future innovation will continue to support the digital programme.

User satisfaction with the scanning was high from the very first release of the app with the Scandit scanning software installed. Couriers and carriers have noted the usability, and the way it allows for a quick barcode scan, maintaining a slick confirmation of proof of delivery in real-time.

Future plans:

Add AR to the app and expand to Service Centres

To drive further productivity gains, Yodel plans to use Scandit’s MatrixScan and augmented reality (AR) features in both this app and a new app for service centres. This provides the ability to scan multiple items in one go and view instructions and information as an AR-overlay, with Yodel expecting this to help speed up loading at depots and reduce the time taken to find packages in vans.