The Future of Store Operations

EMEA retail leaders forecast future technology trends.

Exploring the Changing Retail Landscape

Insights into some of the results of our 2022 Future of Store Operations report. Understand the future role of stores, the biggest challenges they face and where technology can add the greatest value.

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About this Report

The current focus is on omnichannel and the bringing together of online and physical experiences in-store.

But what does that mean for retailers, both from an operational and a technological perspective? And what are the challenges that they need to address?

Retail leaders across EMEA gave us their views.

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“With the integration of Scandit, Coop has been able to deliver a robust, high performance mobile application that provides a personalized shopping experience for customers while driving revenue for the company.”August Harder, CIO at Coop Group Cooperative Switzerland

More Resources

Create an Offline-Online Hybrid Store - Fast

Learn seven ways to make the physical store more user-friendly and digital for customers and store associates in the omnichannel age.

Improve Retail Employee and Customer Experiences

Speed through receiving deliveries, rapidly pick online orders, communicate with colleagues, help customers on the shop floor – for empowered employees, even the busiest day is effortless.

Rethink How Retail Operations Work

Store associates are a retailer’s most significant ongoing investment – so empower them with the right technology.