Take Air Passenger Experiences to a Higher Plane

| Transportation & Logistics

scan air ticket dotcode

The air travel industry was hit hard by pandemic lockdowns and restrictions.

While the leisure air travel market is showing signs of recovery, for the once-lucrative business travel sector it is less so (for now).

global market business travel stat

To revive growth and ensure continued profitability, air travel operators are looking for ways to gain a competitive advantage that captures more of the available leisure market, while also minimizing their costs.

In this blog, we explore how you can give superpowers to agents and customers by equipping them with Scandit Smart Data Capture on smart devices. Passenger experiences are enhanced at every transit touch point from check-in and lounge access to boarding, while operational costs are lowered.

Enhance the passenger experience with agent superpowers

Standing out in the air travel industry today is about winning the hearts and minds of leisure passengers with smooth and frictionless journeys.

Scandit Smart Data Capture on smart devices automates, updates, and mobilizes processes to give a modern and sleek impression compared with rugged devices at fixed stations. It gives customer service agents the power to:

  • Reduce queuing times – mobile agents can patrol queues, scanning IDs, passports and booking QR codes to speed passengers through the check-in process.
  • Provide passenger assistance anywhere in the airport – scanning boarding passes delivers real-time data like flight times and departure details, giving airline staff all the information they need to respond to passenger queries.
  • Manage oversized luggage presented at the gate, easily and quickly checking it into the hold.
  • Instantly issue vouchers to delayed or inconvenienced passengers by scanning boarding cards or codes.
  • Personalize the services offered – scan documents to access details about a passenger’s seat preferences or dietary requirements.
  • Do more upsells and cross-sells, due to passenger insights captured from scanning passenger documents.

Check out our infographic on how airlines can deliver a safe, smooth and satisfying journey in today’s turbulent environment.

Reduce operational costs with one multi-functional device

luggage search and find

Using smart data capture on mobile devices reduces operational costs. Replacing fixed hardware, like boarding gate readers, with scanning-enabled apps that work on mobile devices reduces the total cost of ownership by between 35% and 50%.

And unlike fixed scanners, using a single mobile device enables customer service agents to perform multiple tasks anywhere in the airport, facilitating a smoother passenger transit with enhanced services like mobile Point of Sale, efficient lounge access, lost luggage retrieval, and faster flight boarding.

Alaska Airlines is a great example of how Scandit-powered apps on smart devices give agents the mobility and flexibility they need to provide a more efficient and superior standard of customer service:

Enabling our agents to be mobile, frees them from being tied to hardware and allows us to reimagine the boarding experience without the usual podiums. If we need to change gates, we can just walk over with our iPads. If there is a guest that needs special assistance before boarding, we can provide customer service beside them instead of having them come to a podium.

Francis Brown, Product Manager at Alaska Airlines

Air travel operators can also provide passengers with cost-efficient self-service options. By integrating Scandit Smart Data Capture into a customer app or website, passengers can:

  • Check-in online
  • Confirm their COVID certification or vaccination status
  • Check-in their bags
  • Receive flight information

Have the flexibility to manage unpredictable passenger volumes

The global COVID-19 pandemic has highlighted the importance of future-proofing air travel operations. And with unpredictable passenger numbers and the risk of sudden changes in travel rules, a flexible, scalable, and cost-effective solution is essential.

Scalability and flexibility are two major advantages of Scandit Smart Data Capture. Every staff member with a smart device can become a mobile agent delivering passenger services, so handling fluctuating passenger numbers and new operational demands is easy.

It eliminates the need to have extra expensive equipment to cope with peaks in demand.

Employee onboarding is easy too. The intuitive experience from a mobile app that employees are already familiar with eases acceptance and minimizes the training required.

Boarding pass scan augmented upgrade

Enjoy superior performance and easy deployment

Our Smart Data Capture platform is simple and quick to integrate and deploy. It delivers unmatched speed, accuracy and intelligence to any native, mobile or web app.

High-performance scanning is assured, even from a distance, in low light and to capture information from passengers’ poorly self-printed documents. It ably copes with e-tickets presented on devices that are difficult to see due to glare or cracked screens.

All types of codes can be scanned, including Aztec codes on digital boarding passes, PDF147 on printed ones, Machine Readable Travel Documents (MRTD), and ePassports with RFID.

Augmented reality functionality overlays deliver real-time information directly to a device screen including flight and upgrade information, or special promotions – all designed to add a special touch to a passenger’s experience.

Discover more about how to give your passengers a first class experience, while reducing operational costs in our guide: Time for Passenger Experiences to Take Off With Scandit Smart Data Capture. Or contact us to start a conversation.

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