Consumer Preferences have Changed
The ease and choice of e-commerce has impacted customer buying behavior and reframed expectations. Retailers must now deliver differentiated in-store customer experience to satisfy consumers. From personalized recommendations and on-the-spot assistance to a seamless line-free checkout.
Unlock New Ways to Assist Customers
A great shopping experience often hinges on your store associates. So empower them with a smart device and mobile apps to help make every interaction meaningful and profitable.
When Scandit Smart Data Capture technology is powering your mobile app, a simple scan can open the door to a wealth of helpful information for associates, drive sales and even help customers to check out from anywhere in the store.
All on one device that fits in their pocket.
Create Super Associates, Deliver Differentiated Service
There’s nothing more frustrating than customers walking out empty handed due to poor service. Scandit research found a third of consumers said having to wait for help would put them off ever returning.
Retailers must create experiences in store that delight shoppers and convert sales. Turn employees into high value sales consultants by providing customers with relevant information on the spot, such as recommendations or comparisons using clienteling apps.
- Seamlessly integrate barcode scanning into many major clienteling apps, like New Black Mercaux, Mad Mobile and Keytree.
- Provide a powerful tool to access information anywhere with a quick scan and wow shoppers with AR overlays.
- Give associates superpowers to create great experiences.
Long lines were cited as consumers’ top deterrent to shopping in stores. Now they are used to the ease of online checkouts and won’t tolerate waiting.
One way to combat queues? Deploy mobile Point of Sale (mPOS) on smart devices and process transactions anywhere in the store.
- Scandit turns any smart device into a powerful scanner for mPOS.
- No need for a high-maintenance sled or bulky scanner.
- Seamless integration with retail software like Mad Mobile, Oracle Xstore, Xenia and payment providers including Adyen.
In a recent report, retailers said walkouts reduced by 10% and average order size went up by 25% after deploying clienteling apps and mPOS on smart devices.
Why use Scandit Smart Data Capture for Customer Assistance
A smart data capture solution brings high performance scanning to mobile apps on any smart device – no need for a sled or expensive scanner.
Scandit makes it simple to integrate with popular retail ecosystems, clienteling apps and mPOS software.
Prevent lost sales and increase transaction size with assisted selling.
Let us show you how this would work in your store.
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