The New Norm in Field ServiceThree step digital roadmap

The harsh impact of the COVID-19 crisis is forcing field service organizations to rethink and quickly adapt to new ways of working. The everyday smartphone, powered with barcode scanning, has a crucial part to play in helping companies adapt to digitalized ways of working, where staying connected, safe and mobile are the new norm.

RESPOND

Safety

Minimize human contact between technicians and customers by optimizing complex workflows.

Contactless Proof of Completion for On‑Site Work
Contactless Proof of Completion for On‑Site Work

Barcode scanning on smartphones digitalizes critical processes. With Scandit’s technology assets are accounted for and signatures are recorded using customers’ own devices.

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ADAPT

Business Continuity

Maintain service levels by enabling dispatchers, call center staff and customers to diagnose, troubleshoot and fix issues remotely.

Customer self-scanning for remote diagnostics
Customer self-scanning for remote diagnostics

With Scandit-powered apps, using barcode scanning and augmented reality, customers can scan appliances and equipment, allowing remote self-service and asset tracking.

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SCALE

Service Delivery

Digitalize processes to ramp up first-time fixes by existing and third party staff in response to high call-out volumes post COVID-19.

BYOD (Bring Your Own Device) for peak hiring
BYOD (Bring Your Own Device) for peak hiring

A BYOD strategy with Scandit’s enterprise scanning performance gives technicians instant access to digital workflows on any smartphone. They simply download the right app on their phone and set to work with no need to share devices or buy extra equipment.

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Cincinnati Bell driver truck

Our service technicians love using the Keyboard Wedge from Scandit. We’ve achieved improved scanning accuracy in all conditions and made our service calls shorter.

Brian Golden

Vice President of Field Operations at Cincinnati Bell

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Explore More Field Service Resources

Fix it, First Time, One Mobile Scan at a Time

Cost-effective Digital Transformation for End-to-end Field Service Operations

Cincinnati Bell Makes Service Calls Shorter

The telecommunications provider replaces costly hardware with Scandit’s Keyboard Wedge on Samsung smartphones for barcode scanning in the field.

Why Smartphone Scanning is Essential For a New & Better Norm

Find out how the everyday smartphone, powered with barcode scanning has a crucial part to play in helping field service companies maintain business continuity.