Minimize human contact between technicians and customers by optimizing complex workflows.
Contactless Proof of Completion for On‑Site Work
Barcode scanning on smartphones digitalizes critical processes. With Scandit’s technology assets are accounted for and signatures are recorded using customers’ own devices.
Maintain service levels by enabling dispatchers, call center staff and customers to diagnose, troubleshoot and fix issues remotely.
Customer self-scanning for remote diagnostics
With Scandit-powered apps, using barcode scanning and augmented reality, customers can scan appliances and equipment, allowing remote self-service and asset tracking.
Digitalize processes to ramp up first-time fixes by existing and third party staff in response to high call-out volumes post COVID-19.
BYOD (Bring Your Own Device) for peak hiring
A BYOD strategy with Scandit’s enterprise scanning performance gives technicians instant access to digital workflows on any smartphone. They simply download the right app on their phone and set to work with no need to share devices or buy extra equipment.
“Our service technicians love using the Keyboard Wedge from Scandit. We’ve achieved improved scanning accuracy in all conditions and made our service calls shorter.”
Vice President of Field Operations at AltaFiber